Returns

Returns window

If you're not completely happy with your order, you may return it within 30 days of delivery for a refund, provided it meets the conditions below.

Condition for a return

To be eligible, an item must be:

• Unworn and undamaged
• In its original packaging, with any tags or protective film intact
• Accompanied by proof of purchase (your order confirmation email)

Return shipping

Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition.

Refunds

Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be issued to your original payment method

Damaged or incorrect items

If your order arrives damaged, or you receive the wrong item, contact us within 48 hours of delivery with a photo, and we'll arrange a replacement or refund at no cost to you.

Start a return

Email contact@velorijewellery.com with your order number. We'll confirm eligibility and next steps by email — please don't send an item back before hearing from us.